If you mailed a product back to the returns center or filed a complex claim, the item may be placed "Under Review".

Most simple verification holds clear up automatically without any intervention on your part.

If you just bought an item and the order status reads "Under Review," it means the transaction is paused before fulfillment.

Keep a close eye on your email (including spam) for an invitation to complete a video interview or to schedule an in-person meeting. 📦 3. Your Return is "Under Review"

A representative is physically evaluating the item to see if it qualifies for a refund or replacement under the Best Buy Return & Exchange Promise .

This status can easily last anywhere from a few days to two weeks.

Best Buy will email you if they need you to update your payment method or verify details.