: Most advanced reports allow you to filter by multiple topics simultaneously (up to 40 in some platforms) and view data through topic hierarchies (main categories vs. sub-topics).
: Includes a Tags report within its Rank Tracker to analyze groups of keywords as a single "topic cluster".
: Use "Detailed View" sections to compare the performance of different keyword tags or customer interest categories against each other or against competitors. Tagged
: Offers a Topics report with "Trending Topics" and "Detailed View" sections.
A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report : Most advanced reports allow you to filter
: Provides a Tags report to monitor conversation types and training needs.
: Use data on recurring issues (e.g., a "Defective Product" tag) to provide actionable feedback to product or QA teams. : Use "Detailed View" sections to compare the
: While you can tag records with "Topics" or "Tags," native Salesforce reports traditionally do not support reporting on these specific fields easily; custom junction objects or third-party apps are often recommended for robust reporting. Topic Networks. Topic Tagging of - Trailhead - Salesforce