Let the patient finish their thought before responding. Research shows that patients, on average, are interrupted within 11–18 seconds of speaking.
Empathy is the ability to understand and share the feelings of another. It helps de-escalate anxiety and builds rapport. Skills for communicating with patients
S it squarely, O pen posture, L ean in, E ye contact, R elaxed. Let the patient finish their thought before responding
Effective communication reduces medical errors, increases patient compliance, and leads to higher satisfaction for both the patient and the provider. O pen posture