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Copies of the Bill of Lading (BOL), paid freight bill, and packing slip.
Take high-quality photos of the damage before unloading if possible. Focus on: Watermarks or damp spots on outer packaging. The condition of the interior goods once opened. Any puddles or leaks within the transport vehicle. 2. Reporting and Documentation
The first few minutes after discovering water damage are critical for a successful claim.
To legally establish the carrier's or warehouse's liability, you must gather specific documents:
An itemized invoice of the damaged items, showing the original cost paid (not the retail price).
Conduct an immediate check upon delivery. If the packaging (pallets, shrink wrap, or cartons) shows signs of moisture, note this on the Delivery Receipt (Bill of Lading) before signing.