In 2008, while many competitors focused on general tech support, Patni BPO, led by Senior VP Sanjiv Kapur , recognized a massive opportunity in the U.S. healthcare sector . At a time when healthcare costs were skyrocketing, Patni began recruiting Indian nurses to handle complex tasks like long-term care management and medical record reviews for Western insurance companies. Breaking Language Barriers
The company also became a hub for "multilingual outsourcing". One of their early success stories was Nitu Singh, who had lived in Tokyo for a decade and was recruited to provide specialized technical support in Japanese from a call center in Noida. By mid-2008, Patni had built a team of 50 language experts fluent in Japanese, German, Italian, and Spanish. Indian Nurses Have Now Openings in the BPO Sector patni bpo
Patni BPO, once the business process outsourcing arm of the Mumbai-based Patni Computer Systems , is often remembered as a pioneer in specialized outsourcing during the early 2000s. The Shift to Specialized Care In 2008, while many competitors focused on general