Think of KM as the infrastructure (the tools and systems) and OL as the dynamic activity that happens within that infrastructure. The Three Pillars of Organizational Knowledge
: Highly personal expertise that is difficult to formalize or communicate, often existing only in the minds of employees. Organizational Learning and Knowledge: Concepts...
: Ensuring that expertise doesn't stay siloed but is shared across departments so others can learn from past successes or failures. Why It Matters: Benefits and Impact Think of KM as the infrastructure (the tools