Focuses on confidence building and practical "survival" phrases
: It provides a wealth of useful phrases and expressions designed to build confidence in learners who struggle with the lack of body language cues during phone calls. General Consensus English for Telephoning EXPRESS SERIES
English for Telephoning (Express Series) : Gordon Smith, David English for Telephoning EXPRESS SERIES
Reviewers typically highlight the series as an excellent "bite-sized" solution for targeted business English needs. It is frequently used as a supplementary module in broader Business English classes due to its focused, task-oriented approach. Target Audience Business professionals and students Duration Short course (approx. 25–30 hours of material) Strengths English for Telephoning EXPRESS SERIES
Student’s book often includes audio CDs or interactive exercises
: Lessons are organized to start with basic skills (e.g., spelling names or numbers) and gradually move toward more complex strategies for sequencing professional conversations.