Ebay-return-dispute Direct

If a buyer opens a dispute, your response is time-sensitive. Failure to act within three business days can lead to eBay forcing a refund without requiring the item to be returned.

: If you disagree with a closed case's outcome, you can file an appeal within 30 days by providing new evidence, such as additional photos. Key Dispute Resolution Steps Where to Go Ask eBay to Step In Requests and Disputes Tab Appeal a Case Seller Dashboard Report a Buyer Report Problem Tool

What is the for the return (e.g., "damaged," "missing parts," "changed mind")? Has the three-day response window already passed? Refunding buyers - eBay ebay-return-dispute

Buyers are protected if an item is faulty, damaged, or doesn't match the listing, regardless of the seller's "No Returns" policy.

: Select "Return this item" in your Purchase History and choose the reason "Does not match pictures or description" for a pre-paid label. If a buyer opens a dispute, your response is time-sensitive

: Top-rated sellers or those offering free 30-day returns may deduct up to 50% from the refund if the item is returned damaged or incomplete.

: Once you receive the item back, you have two business days to issue a refund . Key Dispute Resolution Steps Where to Go Ask

: For "Item Not as Described" (INAD) claims, sellers are almost always required to accept the return and pay for shipping. Refusing can lead to a permanent account defect .