If you purchased a Geek Squad Cell Phone Protection plan through Best Buy, the retailer will still honor your coverage . However, instead of a local repair, they may replace the device or send it to a central facility for servicing .

The primary authorized walk-in repair partner .

Since Best Buy is no longer listed on the Samsung Service Locator , Samsung now primarily directs customers to:

As of June 2024, and no longer offers standard in-store hardware repairs for Samsung phones . This means Geek Squad agents generally cannot perform hardware fixes—such as replacing cracked screens or failing batteries—using genuine Samsung parts .