Experts at CNBC suggest using redirection: "You seem frustrated. Is something wrong?" to shift the focus from their behavior to their internal state [8].
If someone is being discourteous to avoid making a decision (e.g., in a business setting), you can use the "take away": "It seems this might not be the right fit for you right now." This often prompts the person to reassess their behavior to regain control [20].
: Experts like A.G. Gardiner note that bad manners can be infectious; one person's rudeness often triggers a defensive, rude response in another [22]. discourtesy
When faced with discourtesy, the goal is to "remain calm, kind, and human" without sacrificing your dignity [23]. Use these strategies to address it:
For further guidance on maintaining social standards, organizations like Martine Cotillions provide resources on navigating modern social etiquette [6]. Experts at CNBC suggest using redirection: "You seem
: In business, discourtesy is frequently viewed as a sign of insecurity or lack of professionalism [26, 27]. How to Respond Properly
Addressing discourtesy—defined as a lack of politeness or failure to show regard for others—requires a blend of firm boundaries and maintained personal composure [10, 11]. While rudeness is a "social wrong," it is generally not a legal offense, meaning the most effective resolutions are social and psychological rather than litigious [17, 22]. Understanding Discourtesy Discourtesy often manifests as modern inconveniences: : Experts like A
: Being late for meetings, loud phone conversations in public, or failing to acknowledge small favors like someone letting you merge in traffic [11, 28].