Designing Bots: Creating Conversational Experie... | 480p 2025 |

Start with a clear greeting and a statement of capabilities. Happy Paths: Design the ideal route to a solution.

Text on a screen should mirror spoken language—concise and rhythmic. Designing Bots: Creating Conversational Experie...

Always provide a way to reach a real person when the bot hits a limit. Iterate and Refine Start with a clear greeting and a statement of capabilities

Ensure the bot remembers previous inputs to avoid repetitive questions. Write for the Ear (and the Thumb) define who the bot is. (e.g.

A bot without a personality is just a command line. Before drafting a single dialogue string, define who the bot is.

(e.g., Slack, WhatsApp, or a custom web chat)