Contact — Center Consulting Leader

She redesigned the IVR (voice system) to use AI to predict why a customer was calling (e.g., "I see you just received an order...") before they even pressed a button. The Results

Focusing more on the side or the human leadership side? Contact Center Consulting Leader

Six months later, Aethelgard’s CSAT (Customer Satisfaction Score) hit an all-time high. She redesigned the IVR (voice system) to use