Below is a drafted guide you can use for a forum post, a support ticket, or a troubleshooting checklist.
Ensure your GPU drivers are current. Most freezes in Civ VI occur during leader transitions or large map renders. civ-6-freezing
If a specific asset is corrupted, the game will freeze when trying to load it. Below is a drafted guide you can use
Check their respective apps for the latest "Game Ready" drivers. a support ticket