Obtaining refunds for cancelled tickets is a major pain point, with some customers waiting over a month despite being promised a 10-day turnaround. Air India: Book Flight Tickets - Apps on Google Play
Many travelers use third-party aggregators to find lower fares, though experts often recommend booking directly with the airline to simplify resolving potential issues. Post-Booking Challenges buy air india tickets online
Conversely, some users on the App Store find the mobile application more intuitive and easier to navigate for date selection and reward claims. Obtaining refunds for cancelled tickets is a major
The Air India official site is frequently cited by reviewers as being glitchy. Users often encounter errors during seat selection or payment, sometimes being charged without receiving a booking confirmation. The Air India official site is frequently cited
There are numerous reports of "seat shuffling," where paid seat assignments are changed without passenger consent. Sudden flight schedule changes or cancellations with very little notice (e.g., 12 hours before departure) are also common complaints.