: Explores how technologies like AI and large-scale data analysis simplify procedures and improve efficiency to ensure customer satisfaction . Read at ResearchGate
: A white paper by ServiceNow introducing "Autonomous Business Operations" as a way for shared service leaders to overcome manual tasks through intelligence . 3. Classification and Fundamentals business services
Business services generally refer to technical or professional activities—such as legal, accounting, data processing, and consulting—that are primarily purchased by other businesses to facilitate operations and profitability . : Explores how technologies like AI and large-scale
: A comprehensive literature review focusing on the five unique traits of services (intangibility, inseparability, heterogeneity, perishability, and ownership) . Read at ResearchGate Read at ResearchGate
: This study uses case research to analyze how Fortune 500 companies align their strategy and organization to successfully develop business-to-business (B2B) services . Read at ResearchGate