“If you click the chat button it will connect you to a sales agent that can ring up your items and apply your certificate for you then send you a link to finish the purchase.” Reddit · r/Bestbuy · 5 years ago

: Certificates cannot be used to purchase gift cards , prepaid cards, or to pay off a Best Buy Credit Card balance.

: Technical glitches can prevent certificates from appearing. Try clearing your browser's cookies and cache or use the latest version of the Best Buy App. Common Redemption Issues

Users often find that account syncing or specific "tricks" are the only way to resolve persistent reward issues.

“You can call 1-888-BEST-BUY and they can turn the certificates back into points for you. Certificates expire, points do not.” Reddit · r/Bestbuy · 5 years ago

: Ensure you are logged into the exact account that earned the rewards. Many users accidentally create multiple profiles; rewards earned on a Best Buy Credit Card may be linked to a different email than your primary online account.

“Log-on to your account, look for "Rewards Overview" look for it and copy the code and use it at checkout.” Reddit · r/Bestbuy · 9 months ago