GL Projects
: Many regional offices offer counseling via Zoom or the phone, allowing beneficiaries to get help without visiting a physical office.
: Counselors explain the differences between Medicare Parts A, B, and D, as well as Medicare Advantage and Medigap (Supplement) plans.
: For those looking to become a volunteer, the SHINE Counselor Certification Training offers a 40-hour curriculum that includes online modules and live training sessions.
: They help identify and apply for programs like MassHealth , Prescription Advantage , and the Medicare Savings Program to lower out-of-pocket costs.